We have suffered "using new customer express account" problem before with following customer
The price we quoted are factory price,customer provide us the fedex account,both party could find it in talking history,however,the customer use FEDEX express policy and refused to pay the freight cost(they got goods already),the fedex could not get the express cost then ask us for payment(double value of the normal express cost)
Plz understand we also do not accept express company collect goods from our
company under freight to be collected items
The two solutions are as follws
1.we arrange the experss and charge express cost
2.If you have agent in china,we sent goods to your appointed place,freight to be paid(as domestic express cost is no too much,we only have small risk)
Customer FedEx nr.: 278707733
Company Name: Primuz SC V.O.F.
Contact: Koen Jacobs
Adress: Meerweg 33
Postcode: 5976NS
Country: Netherlands
Tel.: +31615193757
Plz see following email proof
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date:Wed, 16 Feb 2011 20:18:56 +0800
Hello Ronqhi,
For all clearence: 250 Pieces at 0.95 USD/piece, Collor Blue whit a sewed bottom and a zipper.Total Cost are 250x0.95= 237.50 USD.
For the shipping information:
Customer FedEx nr.: 278707733Company Name: Primuz SC V.O.F.
Contact: Koen Jacobs
Adress: Meerweg 33
Postcode: 5976NS
Country: Netherlands
Tel.: +31615193757
Can you confirm this email, so we have an agreement.
I hope this is all the information you needed. If you have any questions i will hear from you. Best regards,Koen Jacobs
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date:Wed, 16 Feb 2011 20:18:56 +0800
Hi Koen
Confirmed
Plz wire payment to attached sampling account,customer bare bank
transfer fee
Plz send me the bank receipt once finish the payment.thank you
Best regards
Ronqhi
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date:Wed, 23 Feb 2011 10:21:03 +0000
Hello Ronqhi,
In the attachment the receipt you've asked for. I'll hope this is what you ment.
Best regards,Koen Jacobs
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date:Thu, 07 Apr 2011 16:04:04 +0800
Hi Koen
Plz be noted FEDEX tracking number is 8695 6183 3666
contact infor are as follows
Customer FedEx nr.: 278707733Company Name: Primuz SC V.O.F.
Contact: Koen Jacobs
Adress: Meerweg 33
Postcode: 5976NS
Country: Netherlands
Tel.: +31615193757
Any question,plz let me know
Best regards
Ronqhi
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date:Tue, 03 May 2011 14:15:26 +0800
Hi Koen
Hope you are well
We just get fedex notification that you refused to accept the
parcel,could you plz let me know what is the problem?
Any question,plz let me know
Best regards
Ronqhi
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date:Tue, 03 May 2011 15:11:43 +0800
Hi Koen
I just talk with fedex via phone call,they tell me you do not want to
pay for express cost
We made the agreement the price is factory price, which do not include express cost, so you provide your fedex account,plz see following
talking history
We have do our best to deliver your good quality products timely according to our agreement,and you have confirmed the quality.
it is not fair to us to pay for the express cost
Message talking on MSN are as follows
2011-02-16 19:21:02 Ronqhi Koen glued bottom USD0.9/pcs
2011-02-16 19:23:11 Koen Ronqhi I thought we had an agreement for USD 0.9 for a sewed bottom.
2011-02-16 19:23:49 Ronqhi Koen different details have different price,you know
2011-02-16 19:25:19 Koen Ronqhi It's to much so I can't afford USD1.0
2011-02-16 19:25:44 Koen Ronqhi USD0.9 if we want an agreement
2011-02-16 19:30:42 Ronqhi Koen okay,USD0.9/pcs factory price,250/pcs,total 500pcs*******
2011-02-16 19:32:46 Koen Ronqhi No, we want 1 color and 250 pcs for USD0.9/pcs Total pieces ar 250 what makes a total of 250x0.90=225USD
Plz reply me asap
Kind regards
ronqhi
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date:Wed, 04 May 2011 19:29:25 +0800
Hi Koen
We still be awaiting for your reply
I can not believe you would refused to pay the express cost which you
have confirmed,it is not a good business way to earn money and would do
harm to your future business
Kind regards
ronqhi
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date:Thu, 19 May 2011 06:45:51 +0000
Dear Ronqhi,
Im sending you this email to let you know that Primuz will not pay for any express costs. First of all we thought the product price was including express cost. Second of all, we didnt have any formally agreement for any express costs.
According the information weve got from FedEx, states that we are not responsible for the express cost. The text below quotes the following:
4.7 REGARDLESS OF ANY PAYMENT INSTRUCTIONS OR PROVISIONS TO THE CONTRARY, THE SENDER SHALL ALWAYS REMAIN ULTIMATELY LIABLE FOR THE CHARGES INCLUDING ANY DUTIES AND TAXES, IF ANY. www.fedex.com
We regret the disturbances on your side of the story.
Best regards,
Koen Jacobs
Primuz SC
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date:Thu, 19 May 2011 17:29:39 +0800
Hi Koen
I am very sorry to get your email with this reason
The price we quote you are factory price,we both could trace the talking
story on 2011-02-16 19:30:42,no one would think factory price should
include express cost
You do not need to regret any more,if you stick bad business rule,no one
would like to do business with you
You have got a bad reputation
ronqhi
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